Members & Roles

Manage the people in your Presto organization.

Presto uses three roles within an organization:

Role	Access
Owner	All admin actions, plus billing, ownership transfer, and tenant lifecycle. Exactly one per org.
Admin	Add, remove, and manage members. Edit org settings, guidance, and API keys. Cannot change billing.
Member	Uses Presto. No access to the management portal.

Owners and admins on eligible plans can add members at Manage → Users → Add user.

• If the “Add user” button is locked, member self-management is not enabled for your plan. Contact your Presto representative to request access.
• Removing a member revokes their access to this organization. Their Presto account still exists and can be added back later.

Owners can promote a member to admin, or demote an admin back to member, from the user’s edit page in Manage → Users. Owners cannot change their own role — transfer ownership first if you are stepping down.

Billing is managed from Manage → Billing and is owner-only — even admins cannot view or change billing, because payment methods and subscription changes are legally tied to the organization’s owner of record.

• Self-serve organizations can update payment methods, download invoices, change their plan, and cancel from the Stripe customer portal linked on the billing page.
• Enterprise and internal organizations are invoiced directly and do not see the customer portal; contact your Presto representative for changes.
• Seat counts on the billing page reflect active, billable members of your organization. Adding or removing members (by an owner or admin) updates the seat count on your next billing cycle.

Ownership transfer and tenant deletion are staff-assisted actions today. Contact your Presto representative.